@article{Norhasliza binti Ghapa_2020, title={CONSUMER PROTECTON MEASURES FOR UMRAH PACKAGE TRAVELLERS IN MALAYSIA}, volume={17}, url={https://archives.palarch.nl/index.php/jae/article/view/290}, abstractNote={<p>As one of the major contributors to the Malaysian tourism industry, Umrah package travel has<br>been recognised. For their particular intent, Muslims in Malaysia travel by package to Mecca<br>and Medina for their specific purpose: to perform religious duty (Umrah) to fulfill the unity of<br>spirit, heart and soul. Recently, due to many issues including non-performance contract, poor<br>service, cancelled trip as well as fraudulent cases, the number of complaints submitted by the<br>Umrah package travelers increased tremendously. Due to that problem, Umrah package<br>travelers may suffer financial, emotional and spiritual loss. In order to protect the interests of<br>Umrah package travelers in Malaysia, it is therefore necessary to have a robust legal<br>framework. This study is therefore intended to investigate how the Malaysian legal system<br>safeguards the rights and interests of Umrah package travelers in Malaysia, in particular<br>through laws and regulations. The results of the above analysis will define the adequacy of the<br>existing legal framework and the mechanism that we still in need of protecting the welfare of<br>Umrah package travellers.<br>INTRODUCTIO</p>}, number={4}, journal={PalArch’s Journal of Archaeology of Egypt / Egyptology}, author={Norhasliza binti Ghapa}, year={2020}, month={Nov.}, pages={274-289} }